As the situation with COVID-19 continues to develop we have and will continue to evolve our response. Our first priority remains the safety and health of our staff, guests, and vendors. Here are the actions and responses we have taken.
FOR OUR GUESTS:
Port City Java has been deemed an essential business along with many other foodservice providers. We continue to offer drive-thru, takeout, and now order ahead! We encourage contactless payment methods, such as our loyalty and rewards app, or payment over the phone. We welcome large orders for families and healthcare groups such as EMS teams and more. Order ahead is encouraged so that we can prepare your order and provide a quick and safe curbside pickup with limited contact. Our online store remains open providing 12-ounce coffee bags, retail mugs, and gift card purchases. Throughout these unusual circumstances, we strive to provide our guests the most updated information possible regarding our cafe hours and changes in service. The most updated hours are shown on our website, app, and Google listings. Visit our social media pages on Facebook, Instagram, and Twitter for more detailed updates.
We have also improved the way you order while our dining rooms are closed, offering the following services: ONLINE ORDERING, CALL AHEAD, and DRIVE-THRU. Non-drive-thru locations such as Barclay Commons and Southport have a convenient, limited contact walk-up window. Visit bit.ly/portcityjava or click the image below to place an online order now!
FOR OUR HOMETOWN HEROES:
For a limited time we are offering a Hometown Heroes discount for all healthcare professionals and first responders. This includes doctors, nurses, police, EMS, and firefighters. Any Hometown Hero can receive a free small hot coffee or $2 off any menu item of their choice. Just a way of showing our thanks for their continued service in keeping our communities safe!
Our 17th Street location provides designated parking for EMS vehicles. Park and place your order or use order ahead. We’ll quickly prepare your order with the same speed and care as what you’d receive in the drive-thru. This can be done at any Port City Java location. We will safely bring out your order and deliver it to the driver's side window.
IN OUR CAFES:
All Port City Java cafes have implemented several changes to safeguard our employees and guests during this time. As always, our team adheres strictly to all Health Department requirements. In addition, we have implemented more frequent sanitization practices and required all team members to re-take our sanitization training modules. Our dining rooms are temporarily closed, in accordance with the CDC’s recommendation of social distancing. We have also suspended the use of reusable mugs, still honoring the $0.25 cent discount for anyone who continues to present a reusable mug, however all beverages are now being served in disposable to-go ware as an extra precaution.
OUR ROASTERY:
In our roastery we have ensured the integrity of our coffee, bagging, and production spaces as well as our equipment, parts, and supplies through increased sanitation procedures.
OUR TEAM MEMBERS:
The health and safety of our team members remain top priority, in addition to the health and safety of our guests. We have implemented enhanced policies on illness reporting and travel transparency to prevent the spread amongst team members. Corporate staff are primarily working from home to support CDC recommendations of social distancing. We have established an emergency relief fund for team members who have been affected by reduced cafe hours, temporary closures, and other factors relating to COVID-19. We are doing everything we can to ensure none of our team members experience food or housing insecurity during this time.
We pride ourselves on providing locally roasted and handcrafted coffee for the community and look forward to returning to our normal operations after the threat of COVID-19 has passed. We greatly appreciate our guests, staff, and community. Thank you for those who continue to support us during this time.